FAQs
Frequently Ask Questions
What does the package include?
When you subscribe to Caramelo IPTV , you get login credentials to IPTV server with instructions for how to setup it on your device
What is the typical response time for a support question?
Since you report us a support question we try to make our best to find out what is going on, depending on the case it could take more or less time, however a standard time could be minutes.
What devices do you support?
We support all the IPTV boxes and android devices, Including MAG boxes and Formuler.
How long will it take to receive my order?
We aim to email you within 5min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up to 2 hours to process
What content do you supply?
We offer a full range of European, UK, US, and Asian channels with a 4k /Ultra HD quality
What if i don't like your IPTV server?
We offer a 7 Days Money Back Guarantee for Any Reason
WHAT IS VPN & HOW TO USE IT?
VPN is called Virtual Private Network. Its the legal way to keep your traffic secured and stay anonymous. You can use ExpressVPN or Hotspot sheild VPN. Install any of them > connect to any available country and try running IPTV App.
WHAT IF I STILL NEED HELP WITH THE SETUP?
No worries, just hangout with us using Contact us page or email and get help from us anytime. You’re always welcome
WHAT TO DO IF ONE OF YOU ARTICAL ISN'T WORKING FOR ME?
As we know we update our articals as changes happen. If its not working there then it surely means that the device model or app version is different. Otherwise Your ISP is blocking us. Try using any VPN & re try.